Facing the BISP 938 code error? Learn how to fix it online using your CNIC. Step-by-step guide with tips to resolve and check BISP application status.
The Benazir Income Support Programme (BISP) is a critical lifeline for millions of low-income families in Pakistan. It provides monthly financial support to eligible individuals, primarily women, to reduce poverty and empower marginalized communities. However, many applicants face technical issues during the registration or verification process, with the “BISP 938 Code Error” being one of the most common.
If you’ve recently encountered this error, you’re not alone. In this comprehensive guide, we’ll break down what the BISP 938 code error means, why it occurs, and how to fix it online using your CNIC (Computerized National Identity Card). Let’s dive in.
What is the BISP 938 Code Error?
The BISP 938 Code Error is a system-generated message that appears when your application or eligibility verification hits a snag in the NADRA-BISP data verification process. It typically reads something like:
“Your application cannot be processed due to BISP 938 code error.”
This error prevents you from completing your registration or receiving payments under the Benazir Income Support Programme.
Common Causes of the BISP 938 Code Error Online
Understanding the root cause is crucial to resolving it. Here are the most common reasons for encountering the 938 error:
1. CNIC Verification Failure BISP code error
Your CNIC may not be verified correctly in the NADRA database, which BISP relies on for identity confirmation.
2. Duplicate or Multiple Applications
If you’ve applied more than once with different phone numbers or addresses, it may trigger the 938 code.
3. Biometric Mismatch BISP latest update
A mismatch in fingerprint or thumbprint verification at registration or payment ce Latnters may result in this error.
4. Outdated Family Data
In some cases, if your household data is outdated or incorrect in the NSER (National Socio-Economic Registry), the system may flag your record.
5. Technical Glitches
System maintenance or backend glitches in BISP servers can sometimes show false error codes.
How to Fix BISP 938 Code Error Through CNIC Online
Here’s a step-by-step guide to fix the BISP 938 error online using your CNIC:
Step 1: Visit the Official BISP Portal
Go to the official BISP website:
Make sure you’re visiting the authentic site to avoid scams or phishing.
Step 2: Access the CNIC Eligibility Checker
On the homepage, locate the “Check Eligibility” or “Check CNIC Status” option. This tool allows you to enter your ID card number and verify your current application status.
Step 3: Enter Your 13-Digit CNIC Number
Type in your 13-digit CNIC number without dashes (e.g., 3520212345678) and click “Submit” or “Check.”
If your screen shows a 938 Code Error, proceed to the next steps to fix it.
Step 4: Update Your NADRA Records
Since the 938 error often relates to incorrect NADRA data, visit the nearest NADRA Registration Center and:
- Verify your name, father/husband’s name, and marital status
- Ensure your fingerprints and biometric details are up to date
- Update your family tree and household members if needed
You can also use NADRA’s online update services by visiting:
Use this portal to correct your CNIC details and apply for family updates online.
Step 5: Re-register via NSER (National Socio-Economic Registry)
If your record is outdated, visit the nearest BISP Tehsil Office to re-register. Bring the following documents:
- Original CNIC
- CNICs of household members (if applicable)
- Recent utility bill or proof of residence
You may also receive an SMS from 8171, guiding you to visit the nearest registration center.
Step 6: Contact BISP Helpline for Support
If your data is already updated and you still see the 938 error, call the BISP Helpline:
📞 0800-26477
Or you can email:
📧 info@bisp.gov.pk
Explain the issue, attach a scanned CNIC, and ask for a manual review of your application.
Step 7: Submit an Online Grievance (Complaint)
BISP now allows beneficiaries to file complaints online.
Here’s how:
- Visit: https://bisp.gov.pk/complaint
- Fill out the complaint form
- Enter your CNIC, contact details, and describe the issue (mention 938 error)
- Submit the complaint and note the tracking number
You can use this number later to check your complaint status.
Pro Tip: Use the 8171 Web Portal
For real-time updates on eligibility and error codes, use the 8171 BISP Portal:
How to Use:
- Open the portal
- Enter your CNIC
- Complete CAPTCHA verification
- Click “Submit”
It will tell you your current registration status, reasons for rejection, and solutions.
Documents Required to Fix BISP 938 Code Error
Make sure to carry or upload the following documents when fixing your BISP registration:
- Original CNIC
- CNIC of spouse or household head
- Utility bill (if required)
- Proof of income (if available)
- Registered mobile number
How Long Does It Take to Resolve the 938 Error?
The time frame to resolve the error depends on the issue:
- NADRA correction: 2–7 working days
- NSER re-survey: Up to 2 weeks
- Manual review from BISP: 5–10 working days
You can keep checking your status through the 8171 SMS service or portal.
Check BISP Status via SMS (Without Internet)
If you don’t have internet access, use this method:
Step-by-Step SMS Method:
- Open SMS on your phone
- Type your CNIC number (13 digits only)
- Send to 8171
- Wait for a reply from BISP
If you get a 938 error reply, it’s a system issue, and you’ll need to follow the online correction steps listed above.
Visit Your Nearest BISP Tehsil Office (As a Last Resort)
If all else fails, the most reliable way is to visit your nearest BISP Tehsil Office. Officials there can manually inspect and update your data.
You can locate your nearest office through:
👉 https://bisp.gov.pk/tehsil-offices
Make sure to go early to avoid queues, and bring original documents.
Tips to Avoid BISP 938 Code Error in the Future
- Always provide correct and updated CNIC and contact information
- Don’t submit multiple applications
- Ensure your biometric information is accurate and updated with NADRA
- Respond to SMS alerts from 8171 immediately
- Avoid middlemen and only rely on official BISP platforms
Useful Links
Here are some important links to help you solve the 938 error quickly:
| Resource | Link |
|---|---|
| BISP Official Website | https://www.bisp.gov.pk |
| BISP 8171 Web Portal | https://8171.bisp.gov.pk |
| NADRA Online Portal | https://id.nadra.gov.pk |
| File Online Complaint | https://bisp.gov.pk/complaint |
Final Thoughts
The BISP 938 code error is a frustrating obstacle, but it’s usually fixable if you follow the proper steps. Whether it’s a minor CNIC mismatch or a more complex NSER issue, you can resolve it online through official portals using your CNIC. Always keep your NADRA data updated and maintain communication with BISP via their helpline or portal.
Don’t let a technical error prevent you from accessing the financial support you deserve. Stay informed, stay proactive, and take action today!